Job Description

Call Center Pharmacy Technician

Job Description

Join one of the nation’s leading pharmacist placement firms! Right now, Rx relief has a great opportunity for an experienced Call Center Pharmacy Technician. Voted Best of Staffing by both clients and talent, we are a specialty staffing company providing supplemental pharmacy professionals for all pharmacy practice settings. We have an opening for a Call Center Pharmacy Technician in the Salt Lake City, Utah area. As a member of our team, you’ll enjoy a customized approach to your career needs as well as comprehensive benefits! Join our dynamic team, apply today!

Call Center Pharmacy Technician

Job Responsibilities

This Technician is responsible for placing/receiving phone calls for the pharmacy under the direct supervision of the Pharmacy Fulfillment Services Manager. This includes, but is not limited to: receiving and placing, patient orders, prescription interpretation and data entry, as well as offering excellent customer service to our patients and Physicians.

Job Responsibilities:

• Effectively use phone system and demonstrate ability to use phone (transfer calls, hold, outbound
• calling, etc.)
• Access computer systems i.e. email, shared folders, and e Fax
• Proficiency scanning and entering prescription data into computer systems and email
• Contact doctor’s office for patient information clarifications, refill requests, etc.
• Contact patient regarding new prescription(s) and obtain any pertinent information related to
• prescription i.e. drug allergies, drug interaction/sensitivity information
• Process new orders, refills, and pre-orders noting all activity in patient notes field of pharmacy
• computer system
• Proficiency in prescription filing for controlled/legend medication (filing under written date)
• Contact staff for questions pertaining to same-day orders and current order statuses
• Properly clean work area and equipment upon completion of daily job responsibilities
• Works together with all team members to promote a community of cooperation and respect
• Reports to the Lead Customer Service Pharmacy Technician and/or Pharmacy Fulfillment Services Manager for all matters concerning customer service operations

Call Center Pharmacy Technician